Privacy notice

Who is responsible for your data

The party responsible for your data is the party that provides Radeef. Its legal name, address and privacy e-mail are in the «Contact» section at the end of this page.

What data we collect

We collect only what you send in the demo request form. This is the full list:

• NameRequired

  To address you by name.

• Work emailRequired

  We send the demo time to it.

• Company nameRequired

  To know which company the demo is for.

• Number of employeesRequired

  A range only, to fit the demo to your company's size.

• MobileOptional

  If you want us to call you.

• Companies in the groupOptional

  A range only, to prepare the demo.

• The page you sent the request fromSent with the request

  To know where the request came from.

• Campaign details in the linkSent with the request

  If you arrived from a campaign link, its details (utm) are copied from the link when you send the form, and only then.

• Your roleOptional

  In step 2, to prepare the demo.

• Current systemOptional

  In step 2, to prepare the demo.

• Your biggest problemOptional

  In step 2, up to 500 characters. Do not write personal data about other people in it.

• Do you have employees outside Saudi Arabia?Optional

  In step 2, to prepare the demo.

• Preferred time to callOptional

  In step 2, to call you at a time that suits you.

With your request we store the language of the page and the time you sent it. We mark the e-mail if it is from a free e-mail provider, and we do not reject the request for that.

We do not store your device's IP address with your request data. We derive from it a code that does not reveal the address, and use it only to limit the number of requests from one device. However, the request log of the hosting platform (Google Cloud Run) keeps the visitor's IP address for up to 30 days for security and operations, and then deletes it automatically. It is the hosting provider's log, and it is not stored with your request data.

No usage measurement runs on this site today. If we turn it on, it will run only with your consent, and we will update this notice first to say what it collects.

Why we use your data

• To answer your demo request: we write to you to set the time, prepare the demo and show it to you.
• To send messages about Radeef and its updates, only to those who agreed to them.
• To measure the use of the site, only if we turn it on and only for those who agreed to it.

We do not use your data for any other purpose.

On what basis we process your data

We process your data with your consent. The form has two separate consents, and neither is ticked in advance:

• Consent to process the request, which is required: «I agree to the processing of my data to answer this demo request, under the privacy notice.» Without it we cannot answer your request.
• Consent to marketing messages, which is optional: «I would like to receive messages about Radeef and its updates. You can unsubscribe at any time.» Declining it does not affect your request.

With every consent we store the version number of this notice and the time of the consent.

How long we keep your data

We keep the data of your request for 12 months from the day you send it, then delete it with the record of your consents.

If you unsubscribe from our messages, we keep a fingerprint of your e-mail (SHA-256) instead of the e-mail itself, so that we do not write to you again.

Where your data is stored

The data of your request is stored on Google Cloud in the me-central1 region (Doha, Qatar) for now, and we will move it to Dammam once it is enabled.

The form sends your data directly to our server, without passing through an intermediary provider.

Who sees your data

Your request is seen by the Radeef sales team, who open it from the internal operations panel.

That person receives an e-mail alert about a new request. It contains neither your name, nor your e-mail, nor your company's name.

Every access to the requests is logged.

Who processes the data on our behalf

Google Cloud (Cloud Run and Cloud SQL) is the only processor of demo-request data on our behalf, and hosts it as stated above. We use no third-party form processor.

Your rights

• To know the legal basis and the purpose of collecting your data, which this notice sets out.
• To see the data we hold about you, and get a copy of it in a readable, clear form.
• To correct, complete or update your data.
• To have your data deleted.
• To withdraw your consent at any time, as easily as you gave it.
• To unsubscribe from marketing messages.

These rights rest on Article 4 and paragraph 2 of Article 5 of the Personal Data Protection Law.

How to ask

Write to the privacy e-mail in the «Contact» section, from the e-mail you sent the demo request from, and say what you are asking for.

Time to answer your request: no more than 30 days. It may be extended by no more than 30 further days if carrying out the request takes unexpected or unusual effort, or if you send us several requests; we tell you of the extension and its reason beforehand.

To withdraw your consent to the processing of your request, write to us the same way. We then stop processing your request and delete its data.

To unsubscribe from our messages, write to us the same way.

If you have a complaint

Write to the privacy e-mail first, and we will work to resolve it.

You also have the right to complain to the competent authority, the Saudi Data & AI Authority (SDAIA), through the «Submit a personal data complaint» service of the National Data Governance Platform (dgp.sdaia.gov.sa).

Updates to this notice

If we change this notice, we raise its version number and update its date at the top of the page. Every consent stays stored with the version number you agreed to.